Refund Policy
Effective Date: August 18, 2011
Important Notice
Do not attempt to access or use the output from this web service unless and until you first have read, understood and agreed to the terms of the Aderant DOD, LLC (hereinafter, “Deadlines.com”) Terms and Conditions of License Agreement, Terms of Use, and Privacy Policy, and completed in full the registration information for this web service. Use of this web service or reliance on the output from this web service by unlicensed, unregistered or unauthorized users is strictly prohibited, and under no circumstances will Deadlines.com or any of its affiliates have any liability of any kind or nature or issue any refund amounts for any such unauthorized usage.
Deadlines.com typically presents the most conservative date calculation result in instances where two possible results may be obtained. Deadlines.com will not refund service fees for such conservative date calculation results. Amounts charged and paid for this web service are not refundable except under the following policy guidelines:
Refund Policy
Deadlines.com’s liability to you for any reason whatsoever, and regardless of the form of the action, will at all times be limited to a refund of fees paid by you to Deadlines.com in accordance with the terms and conditions of this Refund Policy.
Deadlines.com will only consider refunding service fees in very narrow circumstances described below, regardless of the pricing model to which the Authorized User (as defined below) has subscribed (i.e., membership, pay per case or otherwise). If a licensed, registered, authorized user (“Authorized User”) has received output information from Deadlines.com web service that he/she believes is incorrect, that user must adhere to the following policy guidelines in order to have his/her refund request considered:
The refund request is being made due to a clerical or billing error.
If the Authorized User is requesting a refund due to a clerical or billing error, the quickest way to resolve this issue is by calling Deadlines.com’s support staff at (888) 363-5522 or by sending an email with the details of the issue to our Support Department.
The refund request is being made due to an issue other than a clerical or billing error.
The Authorized User should send an email to our Support Department containing the following specific information: (1) The specific reason that the Authorized User believes that he/she is entitled to a refund, (2) The specific authority or authorities that the Authorized User is relying upon in making his/her request, and (3) Confirmation that the Authorized User has considered any and all holidays or court furlough days that may have impacted the results provided.
The Deadlines.com support department will investigate each claim received from an Authorized User. After investigating a claim, Deadlines.com will notify the user submitting such claim whether it believes such user is due a refund. If the user has claimed that he/she is due a refund as a result of a miscalculation of any court deadline or other date, and Deadlines.com determines, in its sole discretion, that the user is not entitled to a refund, Deadlines.com will confirm, in writing, the accuracy of the Deadlines.com results to the user. If the Deadlines.com support department deems that in order to investigate the user’s claim Deadlines.com must do research, the user will be notified of the charge that would ensue for such research, and the user will then need to e-mail his/her permission to Deadlines.com to proceed, along with agreement to pay the charge for such research if the user’s claim is not correct in Deadlines.com’s sole discretion. If the Deadlines.com support department determines, in its sole discretion, that the user’s claim is correct, the charge for research will be refunded. If research was necessary and authorized by the user, and if the Deadlines.com support department determines, in its sole discretion, through such research that the user’s claim is accurate, there will be no research charge and the user’s initial service charge will be refunded.
If, after receiving confirmation from Deadlines.com of the accuracy of any output result, the user still requests a refund, Deadlines.com, in its sole discretion, may decide (but is not obligated) to refund some or all of any charge, and also reserves the right to cancel the user’s license to obtain further web services from Deadlines.com.
Neither Authorized Users nor any other user will be entitled to any refund whatsoever in the event that such Authorized User or user does not utilize all of the Deadlines.com services and/or materials for which such Authorized User or user has subscribed. By way of example only, and without limitation, if an Authorized User or user has subscribed for Deadlines.com’s services or materials in relation to a particular case with the expectation that such case will continue for a certain period of time, but such case unexpectedly and suddenly settles the day after such Authorized User or user subscribed to Deadlines.com’s services or materials, such Authorized User or user shall not be entitled to any refund whatsoever of fees or any portion thereof paid to Deadlines.com by virtue of such early settlement.
Please note that Deadlines.com will not be responsible for (including by providing any refunds to a user or otherwise) any technical difficulties that interfere in any way with a users access to or use of the output from this web service, other than any technical difficulties that result solely through the fault of Deadlines.com. Only if such technical difficulty arose solely through the fault of Deadlines.com (as determined by Deadlines.com in its sole discretion), Deadlines.com will refund a user his/her service charge.
