Frequently Asked Questions (FAQ)
Q: Can I stay logged into my DOD account all day?
A: DOD login sessions expire in approximately 30 minutes if site detects that your session is idle. That is, the site detects that you are not actively navigating the site or generating deadlines. If your session expires, you will get a “session expired” message and will be allowed to start the session again my clicking on the “Start Over” button.
Q: What is the .ics file that is attached to my date list e-mail and how do I use it?
A: The .ics file is an iCalendar file that contains the date list in a format that can be imported by most groupware calendar applications. We currently only support its use with Microsoft Outlook 2000, 2003 and XP. The instructions for importing the date list are included at the bottom of the date list e-mail.
Q: Can I "back date" an event date?
A: Absolutely. You can schedule dates back to the year 1900.
Q: Where can I find my Transaction ID?
A: The Transaction ID is used to uniquely identify your date generation transaction and can be used to locate the transaction detail which includes the list of generated deadlines. The Transaction ID is located at the top of the date list e-mail. It is also shown on the transaction history list which is accessed on the “My Account” page. Also, if the date list was recently generated, simply look at the “My Most Recent Transactions” list on your DOD home page and click on the “View” link next to the transaction to view the details.
Q: Does DOD sell its customer data to third parties?
A: Absolutely not! DOD keeps all information strictly confidential. We also encrypt all sensitive customer data using the strongest 128-bit data encryption available. For example, all credit card information is strongly encrypted as well as your site password and user name. Please read our confidentiality agreement for details.
Q: Can I exclude deadlines from the list of generated dates?
A: Yes. When presented with your dates on the “Court Dates” page, simply use the “Exclude” column to exclude the dates from your date list. When you click the “Finish” button, another e-mail will be sent containing the modified list of dates. We track which dates you chose to exclude so that you can always look it up later if you need to. Because we save this information, at any time you can include dates that you previously excluded or exclude more dates than you originally excluded.
Q: How do I contact you if I have a question?
A: If you are a registered user, simply log onto the site and click the “Support” link at the top of your main page. This presents you with your “My Incidents” page which shows any prior support incidents you have opened with us and their current status. To create a new incident, click the “New Incident” link at the top of the page. Simply fill in the information on the form provided and click the “Submit” button. You’ll receive a confirmation e-mail with your incident number. You will also receive an e-mail from support with an answer to your question. You can always see the status of your incident, or any of your prior questions, by checking your “My Incidents” page.
